Thank you for shopping Lois London!
We pride ourselves on providing the highest quality service to our customers. If you are not entirely satisfied with your purchase, we're here to help.
Our policy on returns is store credit within 7 calendar days from date of delivery. To be eligible for a store credit, your item must be unused and in the same condition that you received it. Item must be in the original packaging and have the receipt or proof of purchase. Shipping charges are not included in the store credit. You will be responsible for paying the shipping costs for exchanging items.
All sale items are final sale
Please note: Customized and made-to-order items are not eligible for exchanges/store credit.
We will notify you when we have received your returned item. Item will immediately be inspected to determine return/exchange eligibility. If your exchange is approved, we will notify you.
Shipping is done from Sri Lanka via DHL and will arrive to your international destination within 4 business days of shipping.
Free Shipping/Delivery within Sri Lanka
If you have any questions, please contact us: firstname.lastname@example.org.