Shipping, returns & exchanges
A few things to know before and after your order.
Returns & exchanges
If something doesn’t feel right, we’re here to help.
We offer store credit within 7 days of delivery.
To be eligible:
- The item must be unworn and in its original condition
- All original packaging must be intact
- Proof of purchase is required
Once we receive your return, it will be reviewed. If approved, your store credit will be issued.
A few things to keep in mind:
- Shipping charges are not included in store credit
- Return shipping costs are the responsibility of the customer
Final sale
All sale items are final and cannot be returned or exchanged.
Made-to-order pieces
Customized and made-to-order items are not eligible for returns, exchanges, or store credit.
Shipping
All international orders are shipped via DHL from Sri Lanka.
Delivery typically takes up to 4 business days once your order has been dispatched.
Within Sri Lanka
We offer free shipping on all local orders.
Need to reach us?
If you have any questions or need assistance, you can contact us at:
info@lois-london.com