Frequently Asked Questions
LOIS LONDON is a brand created in New York, now based in Sri Lanka.
All our pieces are proudly produced in Sri Lanka. What matters to us is the process, the fabric, the finish, and making sure each garment feels considered from start to end.
Yes. All our prints are developed in-house. They come from references we collect over time, places, images, textures, moments that stay with us.
Some pieces return, but many don't. We tend to work in small runs, so once something is gone, it usually stays that way.
Yes, we ship worldwide. Delivery times vary depending on where you are, but you'll receive tracking details once your order is on its way.
Each piece is designed with movement and ease in mind. You'll find a size guide on every product page, but if you're unsure, feel free to reach out — we're happy to help.
We accept returns and exchanges within a limited timeframe, as long as the piece is unworn and in its original condition. Full details are available in our returns policy.
Occasionally. For specific projects or collaborations, we're open to it. The best way to reach us is directly.
Yes. We work across fashion, hospitality, and creative spaces to build wardrobe moments for campaigns, environments, and experiences.
Depending on where you're based, additional duties or taxes may apply. These are set by your local customs authority and aren't included at checkout.
It depends on how you want the piece to feel. Some styles are meant to sit closer, others are more fluid. If you're unsure, we can guide you.
Most pieces will come with specific care instructions. In general, we recommend gentle handling, lower temperatures, and avoiding anything too harsh.
If you receive an item with an issue, we will do our best to rectify and replace it.
We do offer in-house alterations for customers based in Sri Lanka.
Yes, we're open to pull requests and collaborations depending on availability.
You can follow us on Instagram or join our mailing list for updates on drops, projects, and everything in between.
You can reach us via email or Instagram. We keep things fairly direct.