Thank you for shopping Lois London!
We pride ourselves on providing the highest quality service to our customers. If you are not entirely satisfied with your purchase, we're here to help.
All sales are final. No exchanges or refunds.
Returns/Exchanges are accepted on Ready-to-Wear ("RTW") items, within 7 calendar days from date of delivery. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. Item must be in the original packaging and have the receipt or proof of purchase.
Please note: Customized and made-to-order items are not eligible for returns/exchanges.
We will notify you when we have received your returned item. Item will immediately be inspected to determine return/exchange eligibility. If your return/exchange is approved, we will notify you, at which point you may select an item of equal value to be shipped to you or your refund will be made in the original form of payment.
Standard order processing and shipping turnaround times for RTW items is 7-10 business days. Expedited shipping is available for additional costs. Shipping rates are calculated by weight and distance.
You will be responsible for paying the shipping costs for exchanging items. Shipping costs are non-refundable.
If you have any questions, please contact us: firstname.lastname@example.org.